Cancellation or Refund Policy
Please read this Cancellation and Refund Policy carefully before using the phylopos.in Ecommerce In-Restaurant Ordering App (the "App"), powered by Phylo (https://phylopos.in). This policy outlines the cancellation and refund procedures for orders placed through the App. By using the App, you agree to comply with and be bound by this policy. If you do not agree with any part of this policy, you may not use the App.
1. Cancellations: a. Once an order has been placed through the App, it cannot be canceled or modified. b. Please review your order carefully before confirming it through the App.
2. Refunds: a. All sales made through the App are final. phylopos.in does not offer refunds for orders placed through the App, except in the following circumstances: i. Errors or issues caused by phylopos.in: If there are errors or issues with your order that are directly caused by phylopos.in, such as incorrect items or missing items, please contact our customer support within a reasonable time to request assistance and a potential refund. ii. Quality or freshness issues: If the quality or freshness of the food or beverages received through the App is unsatisfactory or does not meet reasonable expectations, please contact our customer support within a reasonable time to discuss the issue and potential refund.
3. Refund Process: a. To request a refund based on the circumstances mentioned above, please contact our customer support within a reasonable time from the receipt of the order. b. Our customer support team will review your request and may require additional information or evidence to validate the claim. c. If a refund is approved, the refund amount will be credited back to the original method of payment used for the order. Please note that the processing time for refunds may vary depending on the payment provider and financial institution involved.
4. Limitations: a. Refunds are subject to the terms and conditions specified in the App's Terms and Conditions. b. phylopos.in reserves the right to deny a refund request if it does not meet the specified criteria mentioned in this policy or if there is evidence of misuse or fraudulent activity.
5. Contact Us: If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at 8837884559.